United States of America and other jurisdictions. Registrations and/or pending trademark applications in the European Union, RealVNC and VNC are trademarks of RealVNC Ltd and are protected by trademark usr/bin/vncserver-x11-core: error while loading shared libraries: /lib/libbcm_host.so: invalid ELF header In the licensing window: "Failed to read configuration" and then when I hit apply, I get the following messages: I login through the VNC server licensing window and apply changes to my computer to add it. Once I get to the final step I encounter an error.ĮDIT: I guess that this was the OP's error, but I have done all the steps in the solution and am still getting the error. This is a lot of help! I am having trouble at the very end. Vnclicensewiz_helper: ProcHelper: Unable to read configuration: read: Connection reset by peer (104) Start VNC service > sudo systemctl start rviceĮnable Server Start on reboot > sudo systemctl enable rviceĪnd it's here that I'm getting an error message from RealVNC as “failed to read configuration” I'm trying to install RealVNC on Ubuntu Mate 20.04.1 LTS (ubuntu-mate-20.04.1-desktop-amd64.iso) running on RPi4 8GB: I would like to be able to control my RPi4 from everywhere.įorced the architecture > sudo dpkg -add-architecture armhf & sudo apt updateĭownload RealVNC Server for Raspberry ( ) and Install with GDebi *Providing a computer is connected to the Internet, you can add it to your team and benefit from automatic relicensing via our cloud service, saving you having to apply a new license key manually, while being able to disable cloud connectivity on that computer (VNC Server only).I'm a linux newbie, so please forgive my errors / misunderstandings. Note, if you have a subscription that includes offline licensing and originally licensed VNC Connect on a computer using your offline license, when you renew you will need to manually apply the new offline license to that computer. Relicensing at renewal timeįor most people, we’ll automatically handle relicensing VNC Connect on all your remote computers when your subscription renews. The above options require that your subscription includes mass deployment and/or offline licensing. Deploy an offline license to enable direct connectivity only.Deploy a cloud connectivity token to enable cloud connectivity and/or direct connectivity (VNC Server only) or.If you want to license VNC Connect in bulk or remotely, you can either: Note: If you use an offline license only direct connectivity is enabled. You may want to do this if the computers are not currently connected to the Internet, or you prefer to not enable cloud connectivity.įor the steps to obtain and apply an offline license, please see Applying an offline license to VNC Connect If your subscription includes offline licensing, you can license VNC Connect offline by either making a desk-side visit, licensing at the command line, or using policy. To apply our license, click the Sign In button and enter your RealVNC account credentials, or if you have enabled Azure AD SSO, use your Azure AD credentials. To license VNC Viewer using the cloud, you must have desk-side access to VNC Viewer. VNC Viewer only needs to be licensed when connecting to a VNC Server using a per user subscription. Please ensure you choose the correct team otherwise you may be unable to access your computer remotely. NOTE: If you have multiple subscriptions, you will be asked to choose which subscription to join your computer to. The Licensing Wizard should appear automatically when VNC Server is installed, but if it doesn’t you can right-click the VNC Server tray icon and select Licensing:Įnter the email address and password you used when you signed up for your RealVNC account: To license VNC Server using the cloud, you can either make a desk-side visit and sign in to VNC Server using your RealVNC account credentials, or if your subscription includes mass deployment, deploy a cloud connectivity token. Instead, you simply name technicians online, and licensing is handled automatically for those people from then on. You don’t need to license any software if you only use On-Demand Assist. You must license the VNC Server you install on every remote device you want to access, and if your subscription is licensed per-user, VNC Viewer on every device you want to access from.
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